Big Packaging Centre
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Shipping Policy

Last updated: 24 July 2026

1. Delivery Coverage

We ship to all states in Malaysia (West & East). East Malaysia (Sabah, Sarawak, Labuan) may incur additional surcharges for bulky items.

2. Delivery Time

  • West Malaysia: 1–3 working days
  • East Malaysia: 3–7 working days
  • Bulk / wholesale orders: 2–5 working days (subject to stock)

3. Shipping Fees

Shipping is calculated at checkout based on weight, dimensions, and destination via our courier partner EasyParcel. Available couriers: J&T, Skynet, City-Link, Ninja Van, Poslaju.

4. Free Shipping

Free shipping is available for orders RM 500 and above to West Malaysia addresses. East Malaysia free-shipping threshold is RM 1,000.

5. Order Processing

Orders placed before 2:00 PM (Monday–Friday) are dispatched same day, subject to stock availability. Orders placed on weekends or public holidays are dispatched the next working day.

6. Tracking

You'll receive a tracking number by email and SMS once your order is dispatched. You can also view tracking in your account page.

7. Delivery Issues

If your parcel is lost, damaged, or delayed, contact us within 7 days of dispatch at hello@bigpackagingcentre.com. We'll coordinate with the courier and replace or refund at our discretion.